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Customer Support Executive – Chat & Voice 146 views

Job Summary

– Fresher to 3 years experience in Customer Care (Chat & Voice). – Mix of Chat and Voice (70% chat and 30% voice). – English – Excellent (No grammatical errors, accurate sentence formation) No MTI.

Job Details

LocationSector 58, Noida (200 Openings)

Shift Timings

7:00 am – 4:00 pm (day shift)

9:00 am – 6:00 pm (day shift)

11:00 am – 8:00 pm (day shift)

8:00 pm – 5:00 am (night shift)

3:00 pm – 12:00 am (day shift)

1:00 pm – 10:00 pm (day shift)

Weekly Working Days 6 Days

Off Days– WED

Note:1 week off as per roster & female candidates will have a window shift of 7.00 am to 8.00 pm (Any 9 hrs). There is no graveyard shift.

Salary & Compensation

Salary Offered₹12,000 to ₹15,000 (monthly)

Experience

  •    0 to 3 yrs of experience as Customer Care mandatory
  •   Typing Speed of 30 wpm with 85% accuracy
  •   Experience in BPO / ITES or E-commerce preferred

Age

  •  18 – 30 yrs

Communication

  •  Excellent English skills – Ability to Speak, Read & Write

Skills

  •  Voice ProcessChat processChat Support

Job Description

  • Respond to customer requests in a timely manner. 
  • Understand customer queries, concerns, and overall needs, provide accurate resolution.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Solve customer queries over chats & calls
  • Mix of Chat and Voice (70% chat and 30% voice).
  • Follow company’s communication procedures, policies, and guidelines at all times.
  • Typing Speed of 30 wpm with 85% accuracy

 

More Information

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