Amazon Digital Device & Alexa Support – Delhi, India

Work from home with Amazon Customer Service!

Role: Digital Devices and Alexa Support Associate
Job Type: Contractual/Permanent
Location: Work from home in Delhi, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.
What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.   

What are your hours?
This role requires working variable hours to match when customers need us most. You will work 24X7 and your work week is minimum 5X8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 12am to 12 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
•    Minimum age: 18 years old
•    Have the right to work in India
•    Strong communication skills in {English] (both written and oral fluency)
•    Experience working with a computer
•    The availability to work varying shifts from Monday to Sunday within the operating hours of 12 am to 12 pm
•    Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
•    You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
•    From a technical perspective, a minimum 20 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).

What strengths will you bring?
•    Inquisitive, articulate, and solution-oriented
•    Logical and analytical thinking
•    Friendly and customer-focused in every situation
•    Ability to learn quickly and embrace change
•    Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Technical Support team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer a number of benefits including:
•    Medical insurance
•    Pension plan
•    Internet allowance
•    Lifestyle benefits and retail discounts through our Amazon Extras program
•    Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 – 4 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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